Retently
Retently is a customer experience management platform designed for B2B and e-commerce brands.
Our verdict
Who it's for
Collect and act on customer feedback to drive growth and improve customer experience.
Who should look elsewhere
No free tier available, only a free trial.
Pros
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Omnichannel distribution maximizes response rates.
- +Powerful analytics and reporting for deep insights.
- +Automation features streamline feedback collection and action.
- +Seamless integration with popular business tools.
Cons
- −No free tier available, only a free trial.
- −Pricing details are not transparently listed on the website.
Key features
- ✓NPS, CSAT, and CES Surveys
- ✓Smart Survey Scheduling
- ✓Omnichannel Reach (Email, SMS, In-app)
- ✓CX Analytics and Dashboards
- ✓Flexible Workflows and Automation
- ✓Journey Mapping
- ✓Feedback Loop Automation
- ✓Real-Time Insights
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Ecommerce Basic | $49 | month | 1,000 surveys; 10 campaigns; 1 seat |
| Ecommerce Pro | $299 | month | 20,000 surveys; 10 campaigns; 10 seats |
| Enterprise | — | month | Custom surveys included; Custom trends in group; Salesforce integration |
Integrations
SlackHubSpotSalesforceMicrosoft TeamsIntercomShopify