GetFeedback
GetFeedback is a customer experience (CX) platform designed to help businesses collect, understand, and act on customer feedback across the entire customer journey.
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Our verdict
Who it's for
Quickly pivot based on customer feedback to drive more value and build better experiences.
Who should look elsewhere
Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
Pros
- +Enables rapid deployment of surveys with templates
- +Offers flexible feedback collection across diverse channels, including offline
- +Provides deep and native integration with Salesforce for actionable insights
- +Supports real-time alerts and automation for quick response to feedback
- +Helps improve customer retention, adoption, and loyalty by identifying friction points
Cons
- −Pricing information is not readily available on the provided page, suggesting it's not a free or freemium product.
- −Focus heavily on Salesforce integration might be less beneficial for non-Salesforce users.
Key features
- ✓Mobile-optimized, fully branded surveys
- ✓Pre-built survey templates (NPS, CES, CSAT, Digital and Purchase Experience)
- ✓Real-time alerts for feedback
- ✓Automatic push of feedback into existing tools
- ✓Advanced targeting for feedback collection (SMS, mobile-friendly emails)
- ✓Embedding feedback into restricted/offline environments (ATMs, kiosks)
- ✓Native integration with Salesforce clouds (managed or custom mappings)
- ✓Enrichment of Salesforce dashboards and reports with feedback
Pricing
No public pricing plans recorded.