Crisp vs Descript vs Freshdesk vs Zoho CRM

Crisp+

Starting price

$28/month

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Descript+

Starting price

$16

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Freshdesk+

Starting price

$19/month

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Zoho CRM+

Starting price

$14/month

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Attribute	Crisp	Descript	Freshdesk	Zoho CRM
Category	Customer Support & Success	Video, Audio & Media	Customer Support & Success	CRM & Customer Management
Pricing	Free tier	Free tier	Paid	Free tier
Starting price	$28/month	$16	$19/month	✓ $14/month
Free tier	✓ Yes	✓ Yes	No	✓ Yes
Free trial	✓ Yes	No	✓ Yes	✓ Yes (15d)
Deployment	Cloud	Cloud	—	Cloud
API available	Unknown	✓ Yes	Unknown	✓ Yes
Platforms	—	—	ios, android	—
Certifications	—	1	—	✓ 4
Integrations	2	—	✓ 4	—
Company	—	Founded 2017	Founded 2010	Founded 1996
Feature attributes
Sso Saml	— Unknown	✓ Yes	— Unknown	✓ Yes
Rbac	— Unknown	— Unknown	✓ Yes	— Unknown
Mobile App	— Unknown	— Unknown	Ios And Android	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Recording	— Unknown	✓ Yes	— Unknown	— Unknown
Editing	— Unknown	✓ Yes	— Unknown	— Unknown
Transcription	— Unknown	✓ Yes	— Unknown	— Unknown
Ai Features	— Unknown	✓ Yes	— Unknown	— Unknown
Hosting Sharing	— Unknown	✓ Yes	— Unknown	— Unknown
Ticketing	— Unknown	— Unknown	✓ Yes	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	— Unknown	— Unknown	✓ Yes	— Unknown
Pipeline Management	— Unknown	— Unknown	— Unknown	✓ Yes
Marketing Automation	— Unknown	— Unknown	— Unknown	✓ Yes
Custom Objects	— Unknown	— Unknown	— Unknown	— Unknown
Reporting Dashboards	— Unknown	— Unknown	— Unknown	— Unknown
App Marketplace	— Unknown	— Unknown	— Unknown	— Unknown

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.