BigCommerce vs Freshdesk vs Kustomer vs Zoho CRM

BigCommerce+

Starting price

$39/month

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Freshdesk+

Starting price

$19/month

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Kustomer+

Starting price

$89/month

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Zoho CRM+

Starting price

$14/month

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Attribute	BigCommerce	Freshdesk	Kustomer	Zoho CRM
Category	E-commerce & Commerce	Customer Support & Success	CRM & Customer Management	CRM & Customer Management
Pricing	Paid	Paid	Paid	Free tier
Starting price	$39/month	$19/month	$89/month	✓ $14/month
Free tier	Unknown	No	No	✓ Yes
Free trial	Unknown	✓ Yes	✓ Yes	✓ Yes (15d)
Deployment	—	—	Cloud	Cloud
API available	Unknown	Unknown	Unknown	✓ Yes
Platforms	—	ios, android	—	—
Certifications	—	—	—	✓ 4
Integrations	2	✓ 4	—	—
Company	Founded 2009	Founded 2010	—	Founded 1996
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	— Unknown	✓ Yes	— Unknown	— Unknown
Mobile App	— Unknown	Ios And Android	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Hosted Storefront	— Unknown	— Unknown	— Unknown	— Unknown
Multichannel Selling	— Unknown	— Unknown	— Unknown	— Unknown
Inventory Management	— Unknown	— Unknown	— Unknown	— Unknown
Transaction Fees	— Unknown	— Unknown	— Unknown	— Unknown
App Marketplace	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	— Unknown	✓ Yes	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	— Unknown	✓ Yes	— Unknown	— Unknown
Pipeline Management	— Unknown	— Unknown	— Unknown	✓ Yes
Marketing Automation	— Unknown	— Unknown	— Unknown	✓ Yes
Custom Objects	— Unknown	— Unknown	— Unknown	— Unknown
Reporting Dashboards	— Unknown	— Unknown	— Unknown	— Unknown

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.