Kustomer
Kustomer provides CRM-powered customer service.
Our verdict
Who it's for
Support teams seeking complete customer context and CRM-integrated service will find Kustomer particularly beneficial.
Who should look elsewhere
Expensive
Pros
- +Modern customer service
- +Timeline view
- +Good for e-commerce
- +Omnichannel
- +AI features
Cons
- −Expensive
- −Meta owned
- −Customer Support
- −AI Assistants
Key features
- ✓Customer service CRM
- ✓Timeline view
- ✓Automation
- ✓AI
- ✓Integrations
- ✓Analytics
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Enterprise | $89 | month | 8 seat minimum; Omnichannel support; Basic automation |
| Ultimate | $139 | month | All Enterprise features; Advanced AI; Custom objects |