Asana vs Freshdesk vs Halo ITSM
| Attribute | |||
|---|---|---|---|
| Category | Project Management | Customer Support & Success | Customer Support & Success |
| Pricing | Free tier | Paid | Paid |
| Starting price | $0 | $19/month | — |
| Free tier | Yes | No | No |
| Free trial | Yes | Yes | No |
| Deployment | — | — | — |
| API available | Yes | Unknown | Unknown |
| Platforms | android | ios, android | — |
| Certifications | 5 | — | — |
| Integrations | 6 | 4 | — |
| Company | Founded 2008 | Founded 2010 | — |
| Feature attributes | |||
| Sso Saml | ✓ Yes | — Unknown | — Unknown |
| Rbac | ✓ Yes | ✓ Yes | — Unknown |
| Mobile App | Android Only | Ios And Android | — Unknown |
| Webhooks | ✓ Yes | — Unknown | — Unknown |
| Data Export | ✓ Yes | — Unknown | — Unknown |
| View Types | — Unknown | — Unknown | — Unknown |
| Time Tracking | ✓ Yes | — Unknown | — Unknown |
| Dependencies | ✓ Yes | — Unknown | — Unknown |
| Workload Management | ✓ Yes | — Unknown | — Unknown |
| Automations | ✓ Yes | — Unknown | — Unknown |
| Ticketing | — Unknown | ✓ Yes | — Unknown |
| Live Chat | — Unknown | — Unknown | — Unknown |
| Knowledge Base | — Unknown | — Unknown | — Unknown |
| Ai Chatbot | — Unknown | — Unknown | — Unknown |
| Omnichannel | — Unknown | ✓ Yes | — Unknown |
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Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.