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Zonka Feedback
Zonka Feedback is an AI Customer Feedback & Intelligence Platform designed to help businesses understand and act on customer feedback.
Our verdict
Who it's for
Transform unstructured customer feedback into real-time, actionable AI-powered insights.
Who should look elsewhere
Pricing information is not readily available on the website, requiring a demo or contact.
Pros
- +Unifies feedback from diverse sources into a single platform.
- +Leverages AI for deep insights like thematic analysis and sentiment scoring.
- +Helps prioritize product features and address critical CX issues.
- +Automates feedback collection and closing the loop.
- +Offers integrations with popular CRMs, helpdesks, and collaboration tools.
Cons
- −Pricing information is not readily available on the website, requiring a demo or contact.
- −No explicit mention of a free trial or free tier on the provided pages.
Key features
- ✓AI Feedback Intelligence Platform
- ✓Customer Feedback Analytics
- ✓Support Feedback Analytics
- ✓Product Feedback Analytics
- ✓Location & Frontline Analytics
- ✓Thematic Analysis
- ✓Sentiment Analysis
- ✓AI Impact Analysis
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Feedback Management | — | month | Capture feedback at every touchpoint; Real-time reports & analytics; Close the loop with actionable insights, automation, and seamless collaboration |
| AI Feedback Intelligence | — | month | Transform high-volume unstructured feedback into real-time, role-based intelligence and granular insights; Unify Feedback from Surveys, Helpdesk Tickets, Live Chat & Reviews; Uncover Hidden Patterns from Qualitative Data |
Integrations
SlackZapierGoogle SheetsHubSpotSalesforceJiraMicrosoft TeamsZoomIntercomMailchimp