Zammad Pricing
Starting price
$5/seat/month
Pricing model
Paid
Free tier
No
Free trial
Yes
Plans
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $5 | month · per seat | max. 5 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS |
| Professional | $15 | month · per seat | max. 35 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS, Chat, Telegram |
| Plus | $24 | month · per seat | Unlimited agents; Phone support (8x5, CET); Email support (8x5, CET) |
| Business | $2999 | year | Service: Mon-Fri (9.00 - 17.00 CET); Email support; 6 hours max. response time |
| Enterprise | $5999 | year | Initial assessment; Service: Mon-Fri (8.00 - 18.00 CET); Email and phone support |
| Corporation | $9999 | year | Initial assessment; Service: Mon-Fri (8.00 - 20.00 CET); Email and phone support |
Figures are the vendor's published prices. Unknown values show as “—”. Price-history tracking is not yet available for this tool. Price verified 2026-09-30. Last updated 2026-10-08.
True cost
True cost calculator
| Plan | Listed | Seat basis | Monthly · 5 seats | Annual · 5 seats |
|---|---|---|---|---|
| Starter | $5/seat/month | per seat | $25 | $300 |
| Professional | $15/seat/month | per seat | $75 | $900 |
| Plus | $24/seat/month | per seat | $120 | $1,440 |
| Business | $2,999/year | flat | $250 | $2,999 |
| Enterprise | $5,999/year | flat | $500 | $5,999 |
| Corporation | $9,999/year | flat | $833 | $9,999 |
Estimate from published prices. Per-seat plans scale with seats; flat plans don't; plans with included seats charge the base until you exceed them, then add the per-seat overage where published. Monthly/annual come from each plan's billing period. Taxes and add-ons excluded.
Zammad's starting price ($5) is 25% above the IT Service Management average of $4.
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