Zammad
Zammad is a comprehensive helpdesk and ticketing software designed to streamline customer support and enhance team productivity.
Our verdict
Who it's for
Powerful helpdesk and ticketing software for exceptional customer service and team productivity.
Who should look elsewhere
Specific pricing details are not immediately available on the homepage.
Pros
- +Connects all communication channels into one platform.
- +Enhances team productivity with automation and smart features.
- +Provides helpful reporting and insights for better control.
- +Intuitive, quick, and easy-to-use interface.
- +Offers a free trial to get started quickly.
Cons
- −Specific pricing details are not immediately available on the homepage.
- −Advanced AI features are still in beta and not fully released yet.
Key features
- ✓Multi-channel communication integration
- ✓Ticket historization of changes
- ✓SLA / Escalations management
- ✓Knowledge Base
- ✓Full-text search
- ✓Time accounting
- ✓Parent / Child Relationship for tickets
- ✓REST API
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $5 | month · per seat | max. 5 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS |
| Professional | $15 | month · per seat | max. 35 agents; Email support (8x5, CET); Channels: Email, Web Form, SMS, Chat, Telegram |
| Plus | $24 | month · per seat | Unlimited agents; Phone support (8x5, CET); Email support (8x5, CET) |
| Business | $2999 | year | Service: Mon-Fri (9.00 - 17.00 CET); Email support; 6 hours max. response time |
| Enterprise | $5999 | year | Initial assessment; Service: Mon-Fri (8.00 - 18.00 CET); Email and phone support |
| Corporation | $9999 | year | Initial assessment; Service: Mon-Fri (8.00 - 20.00 CET); Email and phone support |