Yellow.ai
Yellow.ai is an enterprise-grade Agentic AI Platform designed to revolutionize customer and employee experiences through autonomous, human-like conversations.
Our verdict
Who it's for
Transform CX & EX with AI agents that think, act, and resolve autonomously.
Who should look elsewhere
No explicit mention of a free tier or trial, suggesting it's primarily for enterprise budgets
Pros
- +Significantly reduces operational costs (up to 60%)
- +Increases customer satisfaction (up to 40%) and agent productivity (up to 50%)
- +Enables rapid deployment with pre-built templates and integrations
- +Offers highly accurate and human-like conversations with <1% hallucinations
- +Provides robust security and compliance, suitable for regulated industries
Cons
- −No explicit mention of a free tier or trial, suggesting it's primarily for enterprise budgets
- −Requires integration with existing tech stacks, which might have initial setup complexities
Key features
- ✓Agentic AI Platform for CX & EX Automation
- ✓15+ Cutting-edge LLMs for flexibility and performance
- ✓Omnichannel orchestration with multi-modal support (voice, chat, email, images, documents, video)
- ✓Dynamic analytics for continuous AI agent improvement
- ✓150+ plug-and-play enterprise integrations (e.g., Salesforce, Zendesk, Genesys)
- ✓No-code AI agent builder with natural language prompts
- ✓Automated testing for AI agents
- ✓Conversational Knowledge Base (Agentic RAG)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 1 AI Agent; 500 chat sessions/month included, then $0.99 per resolution; Limited Channels Supported (Chat, Voice, Email, SMS) |
| Basic | — | month | — |
| Enterprise | — | month | Unlimited AI Agents; Unlimited Chat Sessions; All (35+) Channels Supported (Chat, Voice, Email, SMS) |