InMoment (formerly Wootric)
InMoment is an enterprise experience improvement (XI) platform that acquired Wootric.
Our verdict
Who it's for
Enterprise experience improvement platform for NPS, CSAT, and customer feedback
Who should look elsewhere
No explicit mention of a free trial or freemium model.
Pros
- +Quantifies customer experience at key journey points.
- +Provides data-driven insights with machine learning for faster decision-making.
- +Drives improvement across the organization by engaging stakeholders.
- +Leverages existing systems of record for enhanced customer intelligence.
- +Offers a flexible approach to CX program maturity.
Cons
- −No explicit mention of a free trial or freemium model.
- −Pricing details are not publicly available.
Key features
- ✓NPS (Net Promoter Score) surveys
- ✓CSAT (Customer Satisfaction) surveys
- ✓CES (Customer Effort Score) surveys
- ✓In-app, Email, SMS, Intercom Messenger, Link/QR code feedback channels
- ✓Real-time qualitative data analysis with machine learning
- ✓Sentiment analysis
- ✓Unified view of themes and sentiment across feedback sources
- ✓Custom dashboards for stakeholders
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Professional | — | month | One journey point; Track a single metric: Choose between NPS, CSAT, or CES; Leverage multiple delivery channels: Web app, Mobile app, Email, Link, Intercom Messenger |
| Growth | — | month | Three journey points; Leverage multiple delivery channels: Web app, Mobile app, Email, Link, Intercom Messenger, SMS; Auto-categorize feedback themes |
| Voice of the Customer | — | month | Every world-class feature included in our Growth plan; CXInsight™; Text and sentiment analytics |
Integrations
Salesforce