Unwrap
Unwrap is an AI-powered customer intelligence platform that helps teams turn unstructured customer feedback into structured, actionable insights.
Our verdict
Who it's for
Turn customer feedback into actionable insights automatically
Who should look elsewhere
Pricing is not publicly listed and likely requires a paid subscription with no free tier.
Pros
- +Proactive alerts surface insights before they become critical, reducing reaction time.
- +Natural language querying makes it easy for non-technical team members to find specific feedback.
- +Enterprise-grade security with SOC 2 Type II, GDPR, SSO, and automatic PII redaction.
Cons
- −Pricing is not publicly listed and likely requires a paid subscription with no free tier.
- −May require a significant volume of customer feedback to derive maximum value from AI-powered insights.
Key features
- ✓Auto Tagger: Automatically categorizes all feedback using a defined taxonomy, enabling easy exploration and prioritization.
- ✓Assistant: Query feedback in natural language and receive rich answers with customer anecdotes and dynamic charts.
- ✓Dashboards: Create and share customizable, team-specific dashboards that tell a story with high-quality charts.
- ✓Alerts: Receive real-time Slack and email notifications the moment an anomaly or new trend is detected.
- ✓Responder: Bulk-send tailored replies across multiple channels to close the feedback loop and turn negative reviews into positive experiences.
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Enterprise | $24000 | month | SSO & Okta; User segmentation; HIPAA compliance |