TrustYou
TrustYou is a leading AI platform specifically designed for the hospitality industry, empowering hotels to enhance guest experiences, optimize operations, and drive di…
Our verdict
Who it's for
Hotel marketing teams benefit from TrustYou's Customer Data Platform to segment audiences and personalize campaigns, while guest experience teams use the Customer Expe…
Who should look elsewhere
Data & Databases
Pros
- +Significantly increases response rates to guest feedback.
- +Provides a unified view of guest data, eliminating data silos.
- +Automates guest communication and booking processes, saving staff time.
- +Offers deep insights into guest sentiment and operational areas for improvement.
- +Boosts direct booking conversion rates through AI-powered assistance.
Cons
- −Data & Databases
- −AI & Automation
- −Travel & Hospitality
Key features
- ✓Centralized Inbox for all guest reviews and surveys
- ✓Response AI for automated review responses
- ✓Sentiment AI for analyzing guest feedback trends
- ✓Competitor Benchmarking for hotels
- ✓portfolios
- ✓and brands
- ✓Multi-source data aggregation for unified guest profiles
- ✓Audience AI for identifying and segmenting target audiences
- ✓Booking Agent for AI-powered direct reservation assistance
- ✓Guest Agent for 24/7 digital concierge services
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| CXP | $75 | month | Centralized inbox for managing all guest reviews; Sentiment AI for analyzing guest feedback trends; Competitor benchmarking |
| CDP | $350 | month | Multi-source data aggregation; Unified guest profiles; Data & merge dashboard |
| AI Agents | $99 | month | Better recommendations & answers lead to more direct bookings; Cost effective with lower operational cost; 24/7 The one answer to your staffing problem |
More in Customer Feedback
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