Promoter.io
Promoter.io (also referred to as Retently in the provided content) is a customer experience management platform designed for B2B and e-commerce brands.
Free tierVisit site ↗
Our verdict
Who it's for
Capture, analyze, and act on customer feedback to drive growth for B2B and e-commerce brands.
Who should look elsewhere
Specific pricing details are not available on the provided pages.
Pros
- +Comprehensive survey types (NPS, CSAT, CES) for varied feedback.
- +Automated workflows streamline feedback management and action.
- +Omnichannel distribution maximizes survey response rates.
- +Real-time insights allow for quick issue identification and resolution.
- +Seamless integration with popular e-commerce and support tools.
Cons
- −Specific pricing details are not available on the provided pages.
- −The content mentions both 'Promoter.io' and 'Retently', which could be confusing for users.
Key features
- ✓NPS®, CSAT, and CES Surveys
- ✓Smart Surveys (personalized and scheduled)
- ✓Omnichannel Reach (email, SMS, in-app surveys)
- ✓CX Analytics (dashboards and custom reports)
- ✓Flexible Workflows (automated feedback routing and responses)
- ✓Journey Mapping
- ✓Feedback Loop (automated follow-ups and team notifications)
- ✓Easy Integration (Shopify, Gorgias, Slack)
Pricing
No public pricing plans recorded.
Integrations
ShopifySlackMicrosoft TeamsSalesforceHubSpotIntercom