ProcessMaker
ProcessMaker is a comprehensive business process automation (BPA) suite designed to help organizations discover, automate, and scale their workflows.
Our verdict
Who it's for
Automate and optimize business workflows with AI-powered intelligence and end-to-end process orchestration.
Who should look elsewhere
Building anything beyond simple workflows leans heavily on technical skill, with reviewers noting that moderately complex processes often require PHP scripting and that advanced reporting demands knowledge of the backend database.
Pros
- +Easy to navigate UI for functional users to create and alter workflows
- +Excellent customer support and engagement
- +Powerful scripting capabilities for limitless customization
- +Ability to quickly stand up simple processes in hours or days
- +Scalable solutions for complex enterprise operations
Cons
- −Building anything beyond simple workflows leans heavily on technical skill, with reviewers noting that moderately complex processes often require PHP scripting and that advanced reporting demands knowledge of the backend database.
- −The interface is frequently described as dated and unintuitive, and the platform's breadth of features gives it a steep learning curve that can overwhelm non-technical users without meaningful training.
- −Pricing is not published and requires a sales quote, and its per-user plus case-based model is repeatedly called expensive for larger teams, where costs can climb into thousands of dollars per month.
- −Users report performance and scalability issues on very large or highly complex workflows, including bugs that slow execution as deployments grow.
Key features
- ✓End-to-end workflow automation
- ✓AI-powered process design and decision-making
- ✓Intelligent Document Processing (IDP) with OCR
- ✓Process Intelligence for discovering automation opportunities
- ✓Drag-and-drop workflow and form design
- ✓Automated documentation generation
- ✓Multi-hit decision tables
- ✓Centralized task management with new Inbox Experience
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Standard | $3000 | month | Includes 1,000 cases per month, with options to increase; Dedicated customer success manager; Unlimited processes and users |
| Professional | — | month | Everything in the Standard plan, plus:; Automate business rules with Decision Tables; Empty your inbox in half the time with smart inbox tools |
| Enterprise | — | month | Everything in the Pro plan, plus:; Award-winning Generative AI builds workflows faster and easier; FlowGenie AI agents automate tasks and decisions |
| Transfer Credit Evaluation - Applicant | — | month | Up to 12,000 transcripts/year; Automatic extraction from official transcripts; Equivalency matching |
| Transfer Credit Evaluation - Prospect | — | month | Up to 12,000 transcripts/year; Automatic extraction from unofficial transcripts; Equivalency matching |
| Transfer Credit Evaluation - Bundled | — | month | Up to 12,000 transcripts/year; All of TCE Applicant and Prospect |
| Process Analysis Package | — | month | Workforce Analytics: Optimize the use of resources, time & cost; Task mining: Discover and measure your hidden and undocumented processes; Process Analysis: Follow specific process objects to improve operations |
| Partner Pricing | — | month | Leverage automated process discovery to accelerate analysis and deliver greater value faster; Uncover automation and process improvement opportunities for your clients with data-backed insights.; Integrate seamlessly into your consulting engagements to save time, support informed decision-making, and enhance the impact of your recommendations |