Hellonext
FeatureOS (formerly Hellonext) is a comprehensive customer feedback platform designed for modern product teams.
Our verdict
Who it's for
The unified platform to capture, analyze, and act on customer feedback for modern product teams.
Who should look elsewhere
Pricing for additional boards and seats can add up for growing teams.
Pros
- +Unifies fragmented workflows by centralizing feedback, roadmaps, and announcements.
- +Leverages AI to process feedback, merge duplicates, and categorize insights efficiently.
- +Offers robust roadmap planning with various views and prioritization frameworks.
- +Provides comprehensive tools for closing the loop with users, enhancing feature adoption.
- +Highly customizable with branding options, custom domains, and extensive integrations.
Cons
- −Pricing for additional boards and seats can add up for growing teams.
- −Some advanced features like User Segmentation, API Access, and SSO are only available in higher-tier plans.
Key features
- ✓Feedback Boards
- ✓Forms & Surveys
- ✓AI-powered Duplicate Merging & Signal Extraction
- ✓Smart Categorization (by product area, sentiment, priority)
- ✓Customizable Forms with Drag-and-Drop Builder
- ✓Omnichannel Feedback Collection (email, widgets, embeds)
- ✓Response Analytics & Visualization
- ✓Closed-Loop Workflow (feedback to roadmap linking)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | — | month | 2 Boards; 2 Team Members; 3 Roadmaps |
| Starter | $60 | month | Access to all 5 modules; 5 Boards +$15/mo for additional; 5 Seats +$15/mo for additional |
| Growth | $120 | month | Everything in Starter plan; 10 Boards +$15/mo for additional; 10 Seats +$15/mo for additional |
| Business | $250 | month | Everything in Growth; Dedicated CSM; Access to Dev Hours |
Integrations
SlackJiraLinearIntercomSalesforce
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