GuestRevu
GuestRevu is a comprehensive guest feedback and online reputation management platform designed specifically for the hospitality industry.
Our verdict
Who it's for
Hospitality's favorite guest feedback and online reputation management solution.
Who should look elsewhere
Advanced AI features and broader review site coverage are only available in higher-tier paid plans
Pros
- +Comprehensive solution for both guest surveys and online reputation management
- +AI tools significantly reduce time spent on review responses and data analysis
- +Offers a free-forever tier for basic reputation management
- +Extensive integrations with hospitality-specific software like PMS
- +Provides detailed reporting and benchmarking against competitors
Cons
- −Advanced AI features and broader review site coverage are only available in higher-tier paid plans
- −The AI for responses 'thinks' in English, requiring translation for other languages after generation
Key features
- ✓Customizable pre-stay, in-stay, and post-stay guest surveys
- ✓Centralized monitoring of reviews from 40+ online review sites
- ✓AI-powered management response generation for reviews
- ✓AI-powered analytics for distilling feedback into themes, keywords, and sentiment
- ✓Integration with Property Management Systems (PMS) and Customer Relationship Management (CRM) systems
- ✓Competitor tracking and benchmarking
- ✓Customizable alerts for specific feedback criteria
- ✓Group property dashboards and leaderboards for multi-property operators
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| LITE | — | month | Reviews from top 3 sites; Competitor tracking; Basic reporting |
| CORE | $34.99 | month | Standard survey; Reviews from top 3 sites; Competitor tracking |
| PRO+ | $93 | month | Everything in CORE; Custom-branded surveys; Reviews from 20+ sources |
| GROUP+ | — | month | Everything in PRO; Group dashboards & leaderboards; Property-by-property switching |