CallMiner
CallMiner is an enterprise conversation analytics platform that uses AI to analyze customer interactions across voice calls, chat, email, and social media.
Our verdict
Who it's for
Analyze 100% of customer conversations for CX, compliance, and performance
Who should look elsewhere
Very expensive
Pros
- +Conversation analytics
- +Good for contact centers
- +AI features
- +Active development
- +Enterprise ready
Cons
- −Very expensive
- −Enterprise focus
- −Complex implementation
- −Learning curve
- −Support varies
Key features
- ✓Conversation analytics
- ✓Speech analysis
- ✓Customer insights
- ✓Agent performance
- ✓Compliance monitoring
- ✓AI-powered
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Quality Teams | $89 | month · per seat | Per user pricing; Speech analytics; Without call recording |
| Enterprise - Hours | — | year | Per hours analyzed pricing; Voice and text interactions; Custom volume pricing |
| Enterprise - Seats | — | year | Per agent seat pricing; Three tier model; Full feature access |