Freshdesk vs Freshsales vs Salesforce
| Attribute | |||
|---|---|---|---|
| Category | Customer Support & Success | CRM & Customer Management | CRM & Customer Management |
| Pricing | Paid | Free tier | Paid |
| Starting price | $19/month | $9/month | $25/month |
| Free tier | No | Yes | No |
| Free trial | Yes | Yes | Yes (30d) |
| Deployment | — | Cloud | Cloud |
| API available | Unknown | Unknown | Yes |
| Platforms | ios, android | — | — |
| Certifications | — | — | 12 |
| Integrations | 4 | 4 | 22 |
| Company | Founded 2010 | — | Founded 1999 |
| Feature attributes | |||
| Sso Saml | — Unknown | — Unknown | — Unknown |
| Rbac | ✓ Yes | — Unknown | ✓ Yes |
| Mobile App | Ios And Android | — Unknown | — Unknown |
| Webhooks | — Unknown | — Unknown | — Unknown |
| Data Export | — Unknown | — Unknown | — Unknown |
| Ticketing | ✓ Yes | — Unknown | — Unknown |
| Live Chat | — Unknown | — Unknown | — Unknown |
| Knowledge Base | — Unknown | — Unknown | — Unknown |
| Ai Chatbot | — Unknown | — Unknown | — Unknown |
| Omnichannel | ✓ Yes | — Unknown | — Unknown |
| Pipeline Management | — Unknown | — Unknown | ✓ Yes |
| Marketing Automation | — Unknown | — Unknown | ✓ Yes |
| Custom Objects | — Unknown | — Unknown | ✓ Yes |
| Reporting Dashboards | — Unknown | — Unknown | ✓ Yes |
| App Marketplace | — Unknown | — Unknown | ✓ Yes |
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Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.