Head to head · 4 tools

Freshdesk vs Jira Service Management vs Salesforce vs ServiceNow

Starting price

$19/month

Starting price

$21/month

Starting price

$25/month

Starting price

—

Attribute	Freshdesk	Jira Service Management	Salesforce	ServiceNow
Category	Customer Support & Success	Customer Support & Success	CRM & Customer Management	AI & Automation
Pricing	Paid	Free tier	Paid	Paid
Starting price	$19/month	$21/month	$25/month	—
Free tier	No	Yes	No	No
Free trial	Yes	Yes	Yes (30d)	No
Deployment	—	—	Cloud	—
API available	Unknown	Unknown	Yes	Unknown
Platforms	ios, android	—	—	—
Certifications	—	—	12	—
Integrations	4	1	22	—
Company	Founded 2010	—	Founded 1999	Founded 2004
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	— Unknown
Rbac	✓ Yes	— Unknown	✓ Yes	— Unknown
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Pipeline Management	— Unknown	— Unknown	✓ Yes	— Unknown
Marketing Automation	— Unknown	— Unknown	✓ Yes	— Unknown
Custom Objects	— Unknown	— Unknown	✓ Yes	— Unknown
Reporting Dashboards	— Unknown	— Unknown	✓ Yes	— Unknown
App Marketplace	— Unknown	— Unknown	✓ Yes	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.