Head to head · 4 tools

Freshdesk vs HubSpot Service vs Microsoft Teams vs Rocket.Chat

Starting price

$19/month

Starting price

$15/month

Starting price

$4/month

Starting price

$0/month

Attribute	Freshdesk	HubSpot Service	Microsoft Teams	Rocket.Chat
Category	Customer Support & Success	CRM & Customer Management	Communication	Communication
Pricing	Paid	Free tier	Free tier	Paid
Starting price	$19/month	$15/month	$4/month	$0/month
Free tier	No	Yes	Yes	No
Free trial	Yes	Yes	Yes	No
Deployment	—	—	Cloud	Cloud
API available	Unknown	Unknown	Yes	Unknown
Platforms	ios, android	—	—	ios, android, windows, macos, linux
Certifications	—	—	—	—
Integrations	4	—	—	—
Company	Founded 2010	—	Founded 2016	—
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	— Unknown
Rbac	✓ Yes	— Unknown	— Unknown	— Unknown
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Video Conferencing	— Unknown	— Unknown	— Unknown	— Unknown
Team Messaging	— Unknown	— Unknown	— Unknown	— Unknown
Max Participants	— Unknown	— Unknown	— Unknown	— Unknown
Screen Sharing	— Unknown	— Unknown	— Unknown	— Unknown
Guest Access	— Unknown	— Unknown	— Unknown	— Unknown

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.