Freshdesk vs HubSpot Service vs Mattermost vs Slack
| Attribute | ||||
|---|---|---|---|---|
| Category | Customer Support & Success | CRM & Customer Management | Communication | Communication |
| Pricing | Paid | Free tier | Free tier | Free tier |
| Starting price | $19/month | $15/month | $10/month | $7.25/month |
| Free tier | No | Yes | Yes | Yes |
| Free trial | Yes | Yes | Yes | Yes |
| Deployment | — | — | Cloud | — |
| API available | Unknown | Unknown | Unknown | Yes |
| Platforms | ios, android | — | ios, android, windows, macos, linux | — |
| Certifications | — | — | — | 8 |
| Integrations | 4 | — | — | 2 |
| Company | Founded 2010 | — | Founded 2015 | Founded 2009 |
| Feature attributes | ||||
| Sso Saml | — Unknown | — Unknown | — Unknown | ✓ Yes |
| Rbac | ✓ Yes | — Unknown | — Unknown | ✓ Yes |
| Mobile App | Ios And Android | — Unknown | — Unknown | — Unknown |
| Webhooks | — Unknown | — Unknown | — Unknown | — Unknown |
| Data Export | — Unknown | — Unknown | — Unknown | ✓ Yes |
| Ticketing | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Live Chat | — Unknown | — Unknown | — Unknown | — Unknown |
| Knowledge Base | — Unknown | — Unknown | — Unknown | — Unknown |
| Ai Chatbot | — Unknown | — Unknown | — Unknown | — Unknown |
| Omnichannel | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Video Conferencing | — Unknown | — Unknown | — Unknown | ✓ Yes |
| Team Messaging | — Unknown | — Unknown | — Unknown | ✓ Yes |
| Max Participants | — Unknown | — Unknown | — Unknown | — Unknown |
| Screen Sharing | — Unknown | — Unknown | — Unknown | ✓ Yes |
| Guest Access | — Unknown | — Unknown | — Unknown | — Unknown |
Also consider
Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.