Head to head · 4 tools

Freshdesk vs Gorgias vs Insightly vs Salesforce

Starting price

$19/month

Starting price

$40/month

Starting price

$29/month

Starting price

$25/month

Attribute	Freshdesk	Gorgias	Insightly	Salesforce
Category	Customer Support & Success	Customer Support & Success	CRM & Customer Management	CRM & Customer Management
Pricing	Paid	Paid	Free tier	Paid
Starting price	$19/month	$40/month	$29/month	$25/month
Free tier	No	No	Yes	No
Free trial	Yes	Yes	Yes	Yes (30d)
Deployment	—	Cloud	Cloud	Cloud
API available	Unknown	Unknown	Unknown	Yes
Platforms	ios, android	—	—	—
Certifications	—	—	—	12
Integrations	4	—	5	22
Company	Founded 2010	—	—	Founded 1999
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	— Unknown
Rbac	✓ Yes	— Unknown	— Unknown	✓ Yes
Mobile App	Ios And Android	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	— Unknown
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	✓ Yes	— Unknown	— Unknown	— Unknown
Live Chat	— Unknown	— Unknown	— Unknown	— Unknown
Knowledge Base	— Unknown	— Unknown	— Unknown	— Unknown
Ai Chatbot	— Unknown	— Unknown	— Unknown	— Unknown
Omnichannel	✓ Yes	— Unknown	— Unknown	— Unknown
Pipeline Management	— Unknown	— Unknown	— Unknown	✓ Yes
Marketing Automation	— Unknown	— Unknown	— Unknown	✓ Yes
Custom Objects	— Unknown	— Unknown	— Unknown	✓ Yes
Reporting Dashboards	— Unknown	— Unknown	— Unknown	✓ Yes
App Marketplace	— Unknown	— Unknown	— Unknown	✓ Yes

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.