Head to head · 4 tools

BigCommerce vs Gorgias vs Help Scout vs Intercom

Starting price

$39/month

Starting price

$40/month

Starting price

$22/month

Starting price

$29/month

Attribute	BigCommerce	Gorgias	Help Scout	Intercom
Category	E-commerce & Commerce	Customer Support & Success	Customer Support & Success	Customer Support & Success
Pricing	Paid	Paid	Paid	Paid
Starting price	$39/month	$40/month	$22/month	$29/month
Free tier	Unknown	No	No	No
Free trial	Unknown	Yes	Yes	Yes (14d)
Deployment	—	Cloud	Cloud	—
API available	Unknown	Unknown	Unknown	Yes
Platforms	—	—	ios, android	—
Certifications	—	—	—	5
Integrations	2	—	2	4
Company	Founded 2009	—	Founded 2011	Founded 2011
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	— Unknown	— Unknown	— Unknown	— Unknown
Mobile App	— Unknown	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	✓ Yes
Data Export	— Unknown	— Unknown	— Unknown	— Unknown
Hosted Storefront	— Unknown	— Unknown	— Unknown	— Unknown
Multichannel Selling	— Unknown	— Unknown	— Unknown	— Unknown
Inventory Management	— Unknown	— Unknown	— Unknown	— Unknown
Transaction Fees	— Unknown	— Unknown	— Unknown	— Unknown
App Marketplace	— Unknown	— Unknown	— Unknown	— Unknown
Ticketing	— Unknown	— Unknown	— Unknown	✓ Yes
Live Chat	— Unknown	— Unknown	— Unknown	✓ Yes
Knowledge Base	— Unknown	— Unknown	— Unknown	✓ Yes
Ai Chatbot	— Unknown	— Unknown	— Unknown	✓ Yes
Omnichannel	— Unknown	— Unknown	— Unknown	✓ Yes

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.