Zendesk Features
Key features
- ✓Ticketing
- ✓Live chat
- ✓Phone support
- ✓Knowledge base
- ✓AI/Bots
- ✓Analytics
- ✓Workforce management
- ✓Quality assurance
Capabilities
- Sso Saml
- Yes
- Rbac
- Yes
- Mobile App
- —
- Webhooks
- Yes
- Data Export
- Yes
- Ticketing
- Yes
- Live Chat
- Yes
- Knowledge Base
- Yes
- Ai Chatbot
- Yes
- Omnichannel
- Yes
“Unknown” means the vendor hasn't published it — never assumed absent.