Zendesk Sell
Zendesk Sell is a sales CRM designed to accelerate pipeline velocity with built-in email/call tracking, deal management, and AI-powered forecasting.
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Our verdict
Who it's for
Accelerate pipeline velocity with AI forecasting and unified customer views
Who should look elsewhere
Team plan limited to 3 paid users
Pros
- +Seamless integration with Zendesk Support for full customer context
- +Intuitive UI with fast onboarding for sales teams
- +Built-in phone and email, no third-party tools needed
- +Strong mobile app for field sales reps
Cons
- −Team plan limited to 3 paid users
- −Gets expensive at higher tiers ($115-$169/user/month)
- −Most buyers bundle with Zendesk Suite, inflating total cost
- −Fewer third-party integrations than Salesforce or HubSpot
Key features
- ✓Visual deal pipeline with drag-and-drop stage management
- ✓Built-in email tracking with templates and sequences
- ✓Click-to-call with automatic call logging and recording
- ✓AI-powered sales forecasting and deal scoring
- ✓Native integration with Zendesk Support for unified CX
- ✓Custom fields, objects, and sales reports
- ✓Mobile CRM app for iOS and Android
- ✓Task and appointment automation with reminders
Pricing
No public pricing plans recorded.