Vonage Business
Vonage Business Communications (VBC) is a cloud-based unified communications platform that delivers VoIP phone service, video conferencing, team messaging, and SMS fro…
Our verdict
Who it's for
Unified communications for voice, video, messaging, and SMS
Who should look elsewhere
Base pricing can reach $40+/line after mandatory fees and add-ons
Pros
- +Comprehensive UCaaS suite with phone, video, messaging, and SMS
- +40+ built-in features reduce need for add-ons
- +Strong CRM integrations especially Salesforce
- +Desktop and mobile apps provide true work-from-anywhere flexibility
- +Established provider with reliable uptime and support
Cons
- −Base pricing can reach $40+/line after mandatory fees and add-ons
- −Call recording and advanced routing require higher-tier plans
- −Contract-based pricing with annual commitment for best rates
- −User interface feels dated compared to newer UCaaS competitors
- −Some essential features like call queuing are paid add-ons
Key features
- ✓VoIP business phone system with 40+ features
- ✓Video conferencing with whiteboarding and collaboration
- ✓Team messaging and SMS/MMS
- ✓Call recording with AI transcription
- ✓Auto-attendant and call routing
- ✓Never Miss a Call mobility (forwarding, simultaneous ring, follow me)
- ✓Salesforce, Microsoft Teams, Slack integrations
- ✓Desktop, mobile, and desk phone apps
- ✓Voicemail-to-email and visual voicemail
- ✓App Center with 20+ third-party integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Mobile | $13.99 | month | Unlimited domestic calling; Mobile and desktop apps; SMS and MMS |
| Premium | $20.99 | month | Everything in Mobile; Unlimited video meetings up to 200 participants; Multi-level auto-attendant |
| Advanced | $27.99 | month | Everything in Premium; On-demand call recording (15 hours); Call group setup |