Twilio Flex Pricing
Starting price
$35/month
Pricing model
Paid
Free tier
Yes
Free trial
No
Plans
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free trial | $0 | month | 5,000 free active user hours; New Flex accounts only; Hours forfeit when you pick a paid model |
| User + usage | $35 | month | From $35 per monthly active user; Plus metered Twilio primitives; Existing Twilio account only |
| Named user | $150 | month | From $150 per named user per month; Agents, supervisors, admins; Contract / monthly pricing |
| Active user hour | $1 | month | From $1 per active user hour; Any activity except Logout |
Figures are the vendor's published prices. Unknown values show as “—”. Price-history tracking is not yet available for this tool. Price verified 2026-09-30. Last updated 2026-10-09.
True cost
True cost calculator
| Plan | Listed | Seat basis | Monthly · 5 seats | Annual · 5 seats |
|---|---|---|---|---|
| Free trial | $0/month | flat | $0 | $0 |
| User + usage | $35/month | flat | $35 | $420 |
| Named user | $150/month | flat | $150 | $1,800 |
| Active user hour | $1/month | flat | $1 | $12 |
Estimate from published prices. Per-seat plans scale with seats; flat plans don't; plans with included seats charge the base until you exceed them, then add the per-seat overage where published. Monthly/annual come from each plan's billing period. Taxes and add-ons excluded.
Twilio Flex's starting price ($35) is 94% below the Customer Support & Success average of $584.
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