Twilio
Twilio is a cloud communications platform providing APIs for SMS, voice, video, WhatsApp, email, and authentication services.
Our verdict
Who it's for
Build communication features with programmable APIs for SMS, voice, video, and more
Who should look elsewhere
Can get expensive at scale
Pros
- +Comprehensive API coverage
- +Excellent documentation
- +Global reach
- +Pay-as-you-go pricing
Cons
- −Can get expensive at scale
- −Complex pricing structure
- −Support can be slow
Key features
- ✓SMS API
- ✓Voice API
- ✓Video API
- ✓WhatsApp API
- ✓Email (SendGrid)
- ✓Phone verification
- ✓Contact center (Flex)
- ✓Programmable messaging
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Pay-as-you-go | — | month | SMS from $0.0083/message; Voice from $0.0085/min; WhatsApp from $0.005/message |
| Email Essentials | $19.95 | month | Marketing email API; Analytics & deliverability; Dynamic templates |
| Flex Contact Center | $1 | month | 5,000 hours free trial; Omnichannel contact center; IVR and routing |
| Segment CDP | $120 | month | Customer data platform; Connections; 14-day free trial |