Twenty CRM
Twenty CRM is an open-source customer relationship management platform designed to be modern, powerful, and affordable.
Our verdict
Who it's for
The #1 open-source CRM for modern, powerful, and affordable customer relationship management.
Who should look elsewhere
Fair usage policy applies to 'unlimited records' in paid plans
Pros
- +Open-source, offering flexibility and transparency
- +Highly customizable to fit unique business needs
- +Affordable pricing structure with a free tier option
- +Backed by Y Combinator, suggesting strong development and support
- +Includes essential CRM features like task management and workflow visualization
Cons
- −Fair usage policy applies to 'unlimited records' in paid plans
- −Priority support only available on higher-tier plans
Key features
- ✓Personalized views
- ✓Manage user access permissions
- ✓Customizable data model (objects and fields)
- ✓Workflow automation
- ✓APIs & Webhooks
- ✓Task management
- ✓Kanban views
- ✓Rich notes with text blocks and markdown
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Pro | $9 | month | Unlimited records*; Custom Objects & Fields; APIs & Webhooks |
| Organization | $19 | month | All of the Pro Plan; SAML / OIDC SSO; Priority support |