Smith.ai
Smith.ai provides a hybrid solution of AI-powered and live human receptionists to manage inbound calls, qualify leads, and schedule appointments around the clock.
Our verdict
Who it's for
24/7 AI and live agents for calls, leads, and scheduling
Who should look elsewhere
Custom integrations and advanced AI optimization are primarily exclusive to annual plans.
Pros
- +Ensures 24/7 call coverage, eliminating missed opportunities.
- +Combines AI efficiency with human empathy for superior caller experience.
- +Significantly reduces costs compared to hiring an in-house receptionist.
- +Automates lead qualification and appointment scheduling, saving staff time.
- +Offers deep integrations with existing business tools for seamless workflows.
Cons
- −Custom integrations and advanced AI optimization are primarily exclusive to annual plans.
- −Monthly plans have unused calls expire and incur overage charges.
- −AI-only scheduling is limited to integrated calendars, requiring live agents for other platforms.
Key features
- ✓24/7 intelligent call handling by AI and live agents
- ✓Lead qualification based on custom criteria
- ✓New lead intake with business-specific questions
- ✓Call transfers to designated destinations
- ✓Live agent handoff for complex or unexpected scenarios
- ✓AI scheduling with integrated calendars
- ✓Dedicated local or toll-free phone number
- ✓Call recording and transcription with PII masking
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 25 real calls per month; $3.00 per extra call; Quality Studio - test before going live |
| Pro | $150 | month | 75 real calls per month ($2.00/call); 150 calls for $270/mo or 300 calls for $500/mo; $2.17 to $2.50 per extra call |
| Enterprise | $500 | month | 300 real calls per month ($1.67/call); 500 calls for $800/mo; 1,000+ calls custom; Everything in Pro |