SiteMinder
SiteMinder is a comprehensive hotel commerce platform designed to help hotels of all sizes, from independent properties to large groups and chains, optimize guest acqu…
Our verdict
Who it's for
Redefine guest acquisition and revenue management to put your hotel in demand.
Who should look elsewhere
Customer support is frequently criticized as slow and ticket-only, with reviewers reporting waits of weeks or even months for resolutions while still being billed full rate, and staff described as helpful only on trivial issues.
Pros
- +Increases occupancy and revenue for hotels.
- +Reduces time spent on managing rates and distribution.
- +Provides data-driven insights and AI-powered pricing recommendations.
- +Offers a unified platform for multiple hotel operations.
- +Extensive network of booking channels for global reach.
Cons
- −Customer support is frequently criticized as slow and ticket-only, with reviewers reporting waits of weeks or even months for resolutions while still being billed full rate, and staff described as helpful only on trivial issues.
- −Pricing is charged per room with no meaningful low-end tier, making it a poor fit for very small operators of roughly five rooms or fewer where the subscription cost outweighs the benefit.
- −The direct booking engine offers limited website templates and little design customization, and its native booking button lacks features found on the OTA-facing buttons.
- −Reviewers report the mobile interface and OTA syncing can be slow, with reservations not always updating automatically and occasionally forcing manual corrections.
Key features
- ✓Channel Manager (450+ booking channels)
- ✓Direct Bookings (commission-free booking engine)
- ✓Metasearch (Google, Trivago, Tripadvisor visibility)
- ✓GDS (Global Distribution System) connectivity
- ✓Dynamic Revenue Plus (AI-powered pricing recommendations)
- ✓Business Intelligence (real-time reporting and competitor insights)
- ✓Guest Engagement (streamlined communications)
- ✓Payments (hotel-optimised processing)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| SiteMinder | $85 | month | Channel manager for OTA distribution; PMS integration; Rate management |
| SiteMinder Plus | $119 | month | Everything in SiteMinder; Booking engine and hotel website builder; Competitor rate insights |
| SiteMinder Groups and Chains | — | month | Enterprise-scale OTA distribution; Portfolio-wide audits; Advanced analytics and reporting |
More in Travel, Hospitality & Food
All →Compare with a peer: SiteMinder vs 7shifts, SiteMinder vs Agilysys, SiteMinder vs AirKaren