ServiceFusion
ServiceFusion is a comprehensive field service management software designed to increase productivity and efficiency for service contractors.
Our verdict
Who it's for
Streamline field service operations from scheduling to payments with an all-in-one solution.
Who should look elsewhere
The Android mobile app is consistently rated poorly, around 2.7 out of 5 on Google Play, with users reporting crashes during job updates that lose entered data, photos that fail to upload on weaker connections, and noticeable battery drain over a full workday.
Pros
- +Simplifies and automates business processes
- +Enhances work-life balance for business owners
- +User-friendly and customizable to fit company needs
- +Streamlines scheduling, dispatch, and service completion
- +Improves efficiency and profitability
Cons
- −The Android mobile app is consistently rated poorly, around 2.7 out of 5 on Google Play, with users reporting crashes during job updates that lose entered data, photos that fail to upload on weaker connections, and noticeable battery drain over a full workday.
- −The mobile app has no offline mode and requires an active internet connection for every function, which strands field technicians working in rural areas, basements, or other dead zones.
- −Built-in reporting is limited and awkward to use, and the platform integrates poorly with outside tools, forcing some teams to bolt on separate apps for basic needs like tracking time per job.
- −Customer support is frequently described as slow and unresponsive, and admins face reduced functionality on mobile such as limited invoice editing compared to the desktop version.
Key features
- ✓Work order creation and assignment
- ✓Drag-and-drop scheduling
- ✓Technician dispatching with job details
- ✓Customer reminders for work orders
- ✓Real-time technician location tracking
- ✓In-app communication with technicians
- ✓Push notifications for updates
- ✓GPS fleet tracking with reporting and analytics
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $208 | month | Customer Management; Estimates & Jobs; Scheduling & Dispatching |
| Plus | $325 | month | Customer Management; Estimate & Jobs; Scheduling & Dispatching |
| Pro | $533 | month | Customer Management; Estimate & Jobs; Scheduling & Dispatching |
| Starter | $245 | month | Customer Management; Estimates & Jobs; Scheduling & Dispatching |
| Plus | $382 | month | Customer Management; Estimate & Jobs; Scheduling & Dispatching |
| Pro | $627 | month | Customer Management; Estimate & Jobs; Scheduling & Dispatching |