RS
Rock Solid
Rock Solid is a citizen relationship management (CRM) platform built on Microsoft Dynamics for local government agencies.
Our verdict
Who it's for
Modern SaaS solutions for efficient and transparent public sector operations.
Who should look elsewhere
Enterprise pricing not publicly listed, requires contacting sales
Pros
- +Purpose-built for government, understands public sector workflows and compliance
- +Microsoft Dynamics foundation provides enterprise reliability and extensibility
- +Citizen mobile app enables self-service and reduces call center volume
- +25+ year track record serving US, Latin American, and Caribbean agencies
Cons
- −Enterprise pricing not publicly listed, requires contacting sales
- −Microsoft Dynamics dependency may not suit agencies on other tech stacks
- −Government-focused, not applicable to private sector organizations
Key features
- ✓Citizen relationship management built on Microsoft Dynamics
- ✓Cross-department request tracking and case management
- ✓Workflow automation and process design tools
- ✓Customizable citizen-facing mobile app for self-service
- ✓Reporting dashboards with configurable report building
- ✓Multi-channel citizen communication support
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Contact Sales | — | month | OneView citizen CRM platform; Cross-department case management; Workflow automation |