OnPage
OnPage is a secure clinical communication, incident alerting and on-call management platform that helps healthcare, IT and operations teams route urgent notifications…
Our verdict
Who it's for
Secure, HIPAA-compliant clinical communication and alerting
Who should look elsewhere
OnPage is strongest for critical alerting, on-call response, urgent communication and escalation workflows, so teams looking only for basic chat or lightweight task management may not need the full platform.
Pros
- +Modern, intuitive UI
- +Easy on-call scheduling
- +Affordable solution
- +Integrates with key ITSM and PSA platforms, including ConnectWise and Autotask, to route critical alerts to the right on-call teams.
- +Supports use cases beyondst IT and healthcare, including organizations replacing pagers, Verizon or AT&T email-to-text workflows, manual call trees, and alerting from building management systems.
Cons
- −OnPage is strongest for critical alerting, on-call response, urgent communication and escalation workflows, so teams looking only for basic chat or lightweight task management may not need the full platform.
- −OnPage can support many routing and escalation models, but organizations need to clearly define ownership, schedules and escalation rules to get the most value from the platform.
- −OnPage provides alert tracking, escalation visibility and audit trails, but it is not designed to function as a full incident command center with deep incident dashboards, service health views, stakeholder updates and operational analytics.
Key features
- ✓On-Call Scheduling
- ✓Persistent Alerting
- ✓Escalation policies
- ✓Automated alert routing to on-call teams or individuals
- ✓Live call routing
- ✓Mass notifications
- ✓HIPAA-compliant messaging
- ✓Alert-until-read notifications
- ✓Alerts that override silent switch
- ✓Post-event incident reports
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $14 | month | Alerting; Group alerting |
| Enterprise Silver | $23 | month | Alerting; Group alerting; Alert redundancies |
| Enterprise Gold | $29 | month | Alerting (w/ Alert redundancies); Groups alerting (regular and escalation); Managing and creating Escalations |