Nextiva
Nextiva is a unified customer experience platform that combines business phone, video conferencing, SMS, live chat, email, and social media management into a single sy…
PaidVisit site ↗
Our verdict
Who it's for
Business communication platform
Who should look elsewhere
Power Suite CX jumps to $75/user/mo which adds up fast
Pros
- +All-in-one platform eliminates multiple tool subscriptions
- +AI automation handles routine inquiries without human agents
- +Competitive entry price at $15/user/mo
- +Strong uptime and reliability with enterprise-grade infrastructure
- +Excellent customer ratings (4.5/5 on G2, 4.8/5 on Trustpilot)
Cons
- −Power Suite CX jumps to $75/user/mo which adds up fast
- −Enterprise contact center pricing requires sales consultation
- −Advanced AI features are add-ons, not included in base plans
- −Complex feature set has a steep learning curve
- −Annual billing required for best pricing
Key features
- ✓Unified business phone, SMS, video, and chat
- ✓XBert AI virtual agent for 24/7 customer handling
- ✓AI receptionist with appointment scheduling
- ✓Omnichannel contact center with skills-based routing
- ✓Real-time call transcription and sentiment analysis
- ✓CRM integrations (Salesforce, HubSpot, Zendesk)
- ✓Customer journey tracking and analytics
- ✓Workforce management and agent scheduling
- ✓Call recording, voicemail-to-email, and auto-attendant
- ✓Mobile and desktop apps for remote work
Pricing
No public pricing plans recorded.