My AskAI
My AskAI provides an AI customer service agent designed to integrate seamlessly with existing helpdesk platforms like Zendesk, Intercom, and Freshdesk.
Our verdict
Who it's for
Your AI agent for customer service, automating tickets within your existing helpdesk.
Who should look elsewhere
No free tier available after the trial period
Pros
- +High reported AI resolution rates (over 70%)
- +Seamless integration with popular helpdesk platforms without requiring developers
- +Cost-effective pricing at $0.10 per ticket
- +Ability to personalize responses using live customer data from CRMs/ERPs
- +Comprehensive training options from various knowledge sources
Cons
- −No free tier available after the trial period
- −API, Slack & Teams access is an additional add-on cost for the Pro plan
Key features
- ✓Integrates with existing helpdesks (Zendesk, Intercom, Gorgias, Freshdesk)
- ✓Syncs existing help center articles, websites, and documents for knowledge training
- ✓Trains on previous support tickets and internal policies (Google Drive, Notion)
- ✓Connects to CRMs, ERPs, and APIs to access live user data for personalized responses
- ✓Automates complex tasks and procedures (e.g., refund requests, account upgrades)
- ✓Provides AI-powered suggestions to improve agent performance
- ✓Offers complete observability with logs for every AI response
- ✓Supports 95+ languages
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | — | month | 1 user; 1 project; 100 MB storage |
| Basic | $10 | month | 5 users; 5 projects; 1 GB storage |
| Pro | $25 | month | Unlimited users; Unlimited projects; 10 GB storage |