MT
Microsoft Teams Phone
Microsoft Teams Phone is a cloud-based calling solution built into Microsoft Teams that replaces traditional PBX systems.
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Our verdict
Who it's for
Cloud calling in Microsoft Teams
Who should look elsewhere
Requires a separate Microsoft Teams license on top of phone pricing
Pros
- +Native Teams integration eliminates separate phone infrastructure
- +Flexible PSTN options: Calling Plans, Operator Connect, or Direct Routing
- +AI features like real-time summarization reduce manual note-taking
- +Industry-leading uptime guarantee backed by financial SLA
- +Scales from small teams to enterprise with single admin console
Cons
- −Requires a separate Microsoft Teams license on top of phone pricing
- −Domestic minute caps may not suit high-volume call centers
- −Calling plan availability varies by country and region
- −Complex licensing tiers can confuse procurement teams
Key features
- ✓VoIP and PSTN calling with flexible connectivity options
- ✓AI-powered call summaries, transcription, and voice isolation
- ✓Auto attendants and call queues with routing rules
- ✓Call Quality Dashboard and bandwidth controls
- ✓99.999% uptime SLA with survivable branch appliance
- ✓End-to-end encryption and compliance recording
- ✓Shared calling for groups without dedicated numbers
- ✓Teams-certified device ecosystem support
Pricing
No public pricing plans recorded.