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MiaRec
MiaRec is an advanced AI-powered conversation intelligence platform designed for contact centers to gain complete visibility into customer interactions across all chan…
Our verdict
Who it's for
AI-driven conversational intelligence for contact centers to automate QA, enhance CX, and boost revenue.
Who should look elsewhere
Pricing is per user per month, which may become costly for very large contact centers.
Pros
- +Automates 100% of QA, significantly reducing manual review time and costs.
- +Provides deep insights into both customer experience and sales performance from conversations.
- +Ask AI feature allows for quick, natural language querying of data, eliminating the need for complex reports or data analysts.
- +Offers flexible intelligence options (CX, Revenue, or both) to align with specific business priorities.
- +Integrates with top CCaaS providers for unified platform functionality.
Cons
- −Pricing is per user per month, which may become costly for very large contact centers.
- −Specific integration partners are mentioned but a comprehensive list is not readily available.
- −Requires an initial exploration call and solution overview before go-live, indicating a potentially longer setup process.
Key features
- ✓AI Auto QA with customizable scorecards
- ✓AI Call Summary generation
- ✓Ask AI for natural language data querying
- ✓Automatic Call Reason identification
- ✓Automatic Call Outcome tagging
- ✓CX Intelligence (CSAT, NPS, NES tracking, churn risk detection)
- ✓Revenue Intelligence (buying signals, sales lost reasons, deal insights)
- ✓Dashboards & Reporting
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Miarec Platform & Auto QA | — | month | Scale performance without scaling headcount; Cut QA review time by up to 90%; Reduce agent ramp time by up to 50% |
| Customer Experience (CX) Intelligence | $99 | month | Measure CSAT, NPS, and Effort automatically, without surveys; Increase First Call Resolution and reduce repeat contacts; Detect emerging CX issues before they escalate |
| Revenue Intelligence | $129 | month | Identify and reduce missed up/cross-sell opportunities; Quantify revenue leakage from unconverted deals; Measure sales follow-through and next-step consistency |