Klaus
Klaus, now part of Zendesk, offers an AI-powered quality assurance (QA) solution designed to enhance customer service performance.
Our verdict
Who it's for
AI-powered quality assurance for customer service to improve performance and customer satisfaction.
Who should look elsewhere
Per-agent pricing
Pros
- +QA for support teams
- +Conversation review
- +Good analytics
- +Agent coaching
- +Zendesk integration
Cons
- −Per-agent pricing
- −Limited use case
- −Enterprise focus
- −Learning curve
- −Setup effort
Key features
- ✓QA platform
- ✓Conversation review
- ✓Agent coaching
- ✓AI scoring
- ✓Root cause analysis
- ✓Performance tracking
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | Basic QA features; Limited reviews; Integrations with help desks |
| Starter | $13 | month | Unlimited team size; 17 help desk integrations; 5-star email and chat support |
| Enterprise | — | month | Advanced QA workflows; Custom integrations; Dedicated support |