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IT Glue
IT Glue is a powerful IT documentation software designed specifically for Managed Service Providers (MSPs) and internal IT teams.
Our verdict
Who it's for
The gold standard for IT documentation, enabling MSPs to track, find, and know everything in under 30 seconds.
Who should look elsewhere
Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
Pros
- +Significantly reduces manual documentation effort through AI automation.
- +Improves security with features like Password Safe and policy enforcement.
- +Enhances efficiency and troubleshooting with centralized, structured documentation and integrations.
- +Provides comprehensive visibility into IT environments through various auto-documentation features.
- +Streamlines client reporting with automated QBRs and executive summaries.
Cons
- −Primarily targeted at Managed Service Providers (MSPs), which might limit its applicability for other IT teams.
- −The extensive integration with Kaseya products might imply a preference or deeper functionality for users within the Kaseya ecosystem.
Key features
- ✓AI-powered Smart SOP Generator (Cooper Copilot)
- ✓Password Safe with expiring, time-limited, or usage-based links
- ✓Automated documentation for hardware expiration dates
- ✓QBR Report Builder with automated data collection
- ✓BitLocker Recovery Key Auto-Documentation
- ✓Password Policy Enforcement
- ✓Automated client creation across integrated platforms
- ✓Cross-Account Migration Service
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Basic | $29 | month | Unlimited organizations; Unlimited documentation; Unlimited Lite Users access |
| SELECT | $38 | month | Unlimited organizations; Unlimited documentation; Unlimited Lite Users access |
| ENTERPRISE | $44 | month | Unlimited organizations; Unlimited documentation; Unlimited Lite Users access |