H
Hugo
Hugo is an AI-powered support agent built by Crisp that handles customer service conversations autonomously.
Our verdict
Who it's for
Your best AI support agent teammate
Who should look elsewhere
Per-conversation pricing adds up at scale
Pros
- +Maintains context across conversations
- +No-code setup for non-developers
- +Flexible AI model selection
- +Smart human handoff
- +Trusted by 10,000+ companies
Cons
- −Per-conversation pricing adds up at scale
- −Requires Crisp platform
- −Advanced features in higher tiers
Key features
- ✓Multi-turn conversation intelligence
- ✓Deep CRM and knowledge base integration
- ✓Smart escalation to human agents
- ✓No-code visual workflow builder
- ✓Multiple AI model support
- ✓10+ communication channels
- ✓Real-time analytics
- ✓Auto-sync knowledge from helpdesks
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Mini | $45 | month | Crisp Mini features; AI conversations at $0.05 each; Basic automation |
| Essentials | $95 | month | All Mini features; Advanced integrations; Priority support |
| Plus | $295 | month | All Essentials features; Custom AI models; Advanced analytics |