Dialpad
Dialpad is an AI-powered platform offering a comprehensive customer experience stack, including contact center solutions, unified communications, and AI agents.
Our verdict
Who it's for
Dialpad is designed for customer service and sales teams, as well as businesses with remote or distributed employees.
Who should look elsewhere
No free tier
Pros
- +AI transcription excellent
- +Modern interface
- +Good integrations
- +Competitive pricing
Cons
- −No free tier
- −Call quality varies
- −Limited international
- −Freemium
- −Communication
Key features
- ✓Voice calls
- ✓Video meetings
- ✓SMS
- ✓AI transcription
- ✓Coaching
- ✓Analytics
- ✓Integrations
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Standard | $15 | month | Unlimited calling US/CA; SMS/MMS; AI transcription |
| Pro | $25 | month | CRM integrations; Multi-office support; Advanced analytics |
| Enterprise | — | month | SSO; Unlimited offices; Priority support |
Integrations
Microsoft TeamsSalesforceHubSpot