Comcent
Comcent is a managed voice infrastructure platform built on open-source components, offering browser-based dialers, call queues, recording, AI transcription, and a rea…
Our verdict
Who it's for
Managed voice infrastructure for call centers and workflows
Who should look elsewhere
Self-hosting requires technical setup and maintenance of a Linux server, which may be a barrier for non-technical teams.
Pros
- +Free and open-source Community Edition with AGPL-3.0 license, allowing full control and customization.
- +Bring your own SIP trunk or carrier, enabling flexibility and cost savings on telephony.
- +Comprehensive feature set including transcription, analytics, and compliance tools in an integrated platform.
Cons
- −Self-hosting requires technical setup and maintenance of a Linux server, which may be a barrier for non-technical teams.
- −Cloud plans are paid, and advanced features may only be available in managed tiers.
Key features
- ✓Web Dialer Integration: Make and receive calls directly from the browser or embed the dialer widget into web applications like CRMs.
- ✓Dynamic Call Flowcharts: Visually configure call routing paths with customizable diagrams for efficient call handling.
- ✓Diarized Transcription: Chat-like transcripts with speaker identification for easy reference and analysis.
- ✓Conversation Search: Search conversations using keyword and content filters to quickly locate specific interactions.
- ✓Interactive Call Analytics: Graphical visualizations of call data for performance tracking and insights.
- ✓Compliance Management Tools: Delete, download, or anonymize call data to meet privacy regulations.
- ✓Voice Bot: Create and deploy voice bots to automate tasks, answer FAQs, and enhance customer interactions.
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Starter | $20 | month | Concurrent calls 5; Recording retention 30 days; AI Insights included |
| Team | $99 | month | Concurrent calls 20; Recording retention 1 year; AI Insights included |
| Scale | $249 | month | Concurrent calls 50; Recording retention 3 years; AI Insights included |
| Open source | — | month | Self-host the Community Edition |
| Enterprise | — | month | Self-hosted; Billing features; Compliance features |