Chatfuel
Chatfuel is a lightweight tool designed for businesses that primarily interact with customers via messaging apps like WhatsApp, Instagram, Facebook, and TikTok DMs.
Our verdict
Who it's for
Automate customer support and sales on WhatsApp, Instagram, and other social platforms with AI.
Who should look elsewhere
Pricing is conversation-based, which can lead to variable costs
Pros
- +Easy setup with no coding required
- +Centralizes all customer conversations across multiple platforms
- +Automates lead generation, qualification, and sales processes 24/7
- +Provides personalized product recommendations to boost sales
- +Offers a 7-day free trial with unlimited AI messages for product recommendations
Cons
- −Pricing is conversation-based, which can lead to variable costs
- −Enterprise features like dedicated bot builders and personal account managers are only available on the highest tier
- −Specific pricing for conversations beyond the included limit is not explicitly stated on the pricing page, only the extra conversation cost
Key features
- ✓Automated ads
- ✓Instant answers with AI
- ✓Team messaging and shared inbox
- ✓Broadcasts and notifications
- ✓Booking and appointment scheduling
- ✓Personalized follow-ups
- ✓Lead qualification and segmentation
- ✓Integration with CRMs, payments (Stripe), and booking tools (Calendly, Zapier)
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Business | $23.99 | month | Channels: Direct messages, Click-to-Ads, Posts, Stories; Automations: Chatbots, Comments autoreply, Story replies, Story mentions, Keyword actions, ChatGPT, Re-engage messages, Re-engage history; Features: Live chat, Shared inbox, Assigning agents, Mobile inbox app, Triggering flows from Live chat |
| Enterprise | $400 | month | Everything in business; Personal account manager; Bot building services (10 free hours) |
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