Bigin
Bigin by Zoho CRM is a streamlined CRM solution specifically designed for small businesses.
Our verdict
Who it's for
The simplest CRM for small businesses to close deals faster and streamline workflows.
Who should look elsewhere
The free plan has significant limitations on records and automations.
Pros
- +Specifically designed for small businesses, avoiding unnecessary complexity.
- +Offers a free plan, making it accessible for very small operations or individuals.
- +Strong multi-channel communication capabilities, including social media lead integration.
- +Robust automation features to reduce manual workload.
- +Comprehensive mobile applications for on-the-go access and productivity.
Cons
- −The free plan has significant limitations on records and automations.
- −Advanced features like more pipelines or data records require add-ons or higher-tier plans.
- −While designed for simplicity, some users might find the initial setup of pipelines and automations a learning curve.
Key features
- ✓Team Pipelines & Sub-pipelines
- ✓360-degree Customer View & Management
- ✓Multi-channel Communication (Email, Phone, WhatsApp, Social Media)
- ✓Workflow Automation & Lead Capture Forms
- ✓Mobile Apps (iOS, Android, iPadOS, macOS)
- ✓Integration with popular apps (Google Workspace, Microsoft 365, Mailchimp, Shopify, Zapier)
- ✓Customizable Dashboards and Reports
- ✓Booking and Appointment Scheduling
Pricing
| Plan | Price | Billing | Notes |
|---|---|---|---|
| Free | $0 | month | 1 user; 500 records; 1 pipeline |
| Express | $7 | month · per seat | US$7/user/month billed yearly (US$9 monthly) on zoho.com/bigin/pricing.html; Unlimited users; 50,000 records |
| Premier | $12 | month · per seat | US$12/user/month billed yearly (US$15 monthly); 100,000 records |
| Bigin 360 | $18 | month · per seat | US$18/user/month billed yearly (US$21 monthly); 1 million records; Highest feature limits |
Integrations
Microsoft TeamsMailchimpShopifyZapier