Autotask
Autotask PSA (by Datto, a Kaseya company) is an AI-powered professional services automation platform built for managed service providers and IT teams.
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Our verdict
Who it's for
IT business management platform
Who should look elsewhere
Pricing requires a sales conversation, no self-serve plans
Pros
- +Purpose-built for MSPs with deep RMM and endpoint integration
- +Comprehensive PSA covering tickets, billing, projects, and CRM in one platform
- +AI-driven ticket suggestions reduce mean time to resolution
- +Strong security posture with SOC compliance, SSO, and 2FA
- +Highly customizable dashboards and workflow automation
Cons
- −Pricing requires a sales conversation, no self-serve plans
- −Steep learning curve due to the breadth of features
- −Best value realized only with full Datto/Kaseya stack adoption
- −UI can feel dated compared to newer PSA competitors
- −Limited usefulness outside the MSP/IT services vertical
Key features
- ✓AI-powered service desk with automated ticket routing and resolution suggestions
- ✓Customizable IT modules for service desk, projects, contracts, and CRM
- ✓Interactive dashboards and widgets with real-time operational visibility
- ✓Automated invoicing covering labor, contracts, expenses, and recurring services
- ✓Pre-built reports and analytics for trend identification and SLA tracking
- ✓Native RMM integration with Datto endpoint management tools
- ✓Role-based permissions with SSO, 2FA, and 256-bit encryption
- ✓Smart documentation suggestions linked to ticket context
- ✓Project management with resource scheduling and time tracking
- ✓Cloud-based deployment with no on-premise hardware required
Pricing
No public pricing plans recorded.