Head to head · 4 tools

Salesforce vs ServiceNow vs SysAid vs Zendesk

Starting price

$25/month

Starting price

—

Starting price

—

Starting price

$19/month

Attribute	Salesforce	ServiceNow	SysAid	Zendesk
Category	CRM & Customer Management	AI & Automation	IT Service Management	Customer Support & Success
Pricing	Paid	Paid	Paid	Paid
Starting price	$25/month	—	—	$19/month
Free tier	No	No	No	Unknown
Free trial	Yes (30d)	No	No	Yes (14d)
Deployment	Cloud	—	—	Cloud
API available	Yes	Unknown	Unknown	Yes
Platforms	—	—	—	—
Certifications	12	—	—	9
Integrations	22	—	—	5
Company	Founded 1999	Founded 2004	—	Founded 2007
Feature attributes
Sso Saml	— Unknown	— Unknown	— Unknown	✓ Yes
Rbac	✓ Yes	— Unknown	— Unknown	✓ Yes
Mobile App	— Unknown	— Unknown	— Unknown	— Unknown
Webhooks	— Unknown	— Unknown	— Unknown	✓ Yes
Data Export	— Unknown	— Unknown	— Unknown	✓ Yes
Pipeline Management	✓ Yes	— Unknown	— Unknown	— Unknown
Marketing Automation	✓ Yes	— Unknown	— Unknown	— Unknown
Custom Objects	✓ Yes	— Unknown	— Unknown	— Unknown
Reporting Dashboards	✓ Yes	— Unknown	— Unknown	— Unknown
App Marketplace	✓ Yes	— Unknown	— Unknown	— Unknown
Ticketing	— Unknown	— Unknown	— Unknown	✓ Yes
Live Chat	— Unknown	— Unknown	— Unknown	✓ Yes
Knowledge Base	— Unknown	— Unknown	— Unknown	✓ Yes
Ai Chatbot	— Unknown	— Unknown	— Unknown	✓ Yes
Omnichannel	— Unknown	— Unknown	— Unknown	✓ Yes

Also consider

Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.