Freshsales vs Intercom vs Salesforce vs ServiceNow
| Attribute | ||||
|---|---|---|---|---|
| Category | CRM & Customer Management | Customer Support & Success | CRM & Customer Management | AI & Automation |
| Pricing | Free tier | Paid | Paid | Paid |
| Starting price | $9/month | $29/month | $25/month | — |
| Free tier | Yes | No | No | No |
| Free trial | Yes | Yes (14d) | Yes (30d) | No |
| Deployment | Cloud | — | Cloud | — |
| API available | Unknown | Yes | Yes | Unknown |
| Platforms | — | — | — | — |
| Certifications | — | 5 | 12 | — |
| Integrations | 4 | 4 | 22 | — |
| Company | — | Founded 2011 | Founded 1999 | Founded 2004 |
| Feature attributes | ||||
| Sso Saml | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Rbac | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Mobile App | — Unknown | — Unknown | — Unknown | — Unknown |
| Webhooks | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Data Export | — Unknown | — Unknown | — Unknown | — Unknown |
| Ticketing | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Live Chat | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Knowledge Base | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Ai Chatbot | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Omnichannel | — Unknown | ✓ Yes | — Unknown | — Unknown |
| Pipeline Management | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Marketing Automation | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Custom Objects | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Reporting Dashboards | — Unknown | — Unknown | ✓ Yes | — Unknown |
| App Marketplace | — Unknown | — Unknown | ✓ Yes | — Unknown |
Also consider
Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.