Intercom vs Kayako vs Salesforce vs ServiceNow
| Attribute | ||||
|---|---|---|---|---|
| Category | Customer Support & Success | Customer Support & Success | CRM & Customer Management | AI & Automation |
| Pricing | Paid | Paid | Paid | Paid |
| Starting price | $29/month | $30/month | $25/month | — |
| Free tier | No | No | No | No |
| Free trial | Yes (14d) | Yes | Yes (30d) | No |
| Deployment | — | — | Cloud | — |
| API available | Yes | Unknown | Yes | Unknown |
| Platforms | — | — | — | — |
| Certifications | 5 | — | 12 | — |
| Integrations | 4 | — | 22 | — |
| Company | Founded 2011 | — | Founded 1999 | Founded 2004 |
| Feature attributes | ||||
| Sso Saml | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Rbac | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Mobile App | — Unknown | — Unknown | — Unknown | — Unknown |
| Webhooks | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Data Export | — Unknown | — Unknown | — Unknown | — Unknown |
| Ticketing | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Live Chat | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Knowledge Base | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Ai Chatbot | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Omnichannel | ✓ Yes | — Unknown | — Unknown | — Unknown |
| Pipeline Management | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Marketing Automation | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Custom Objects | — Unknown | — Unknown | ✓ Yes | — Unknown |
| Reporting Dashboards | — Unknown | — Unknown | ✓ Yes | — Unknown |
| App Marketplace | — Unknown | — Unknown | ✓ Yes | — Unknown |
Also consider
Unknown values show as “Unknown”/“—”. Nothing is inferred — see each tool page for sources.